Emergency Services

For urgent-care clinics, see the Health Care section.


Emergency 911

For emergencies in Ann Arbor and all of Washtenaw County, dial 911. This emergency number connects callers with the nearest police communications center or Washtenaw Metro Dispatch. These centers are linked directly to Huron Valley Ambulance and to local fire departments. After dialing 911, give the dispatcher the location and nature of the emergency, and your name and phone number. Do not hang up until after the dispatcher does.



(800) 288-2020 (24 hours)

Use this number to report downed phone line, landline phone, or AT&T’s U-verse television problems, and to request telephone repairs. att.com/contactus

Abuse and Neglect Hotline (Washtenaw County Protective Services, Michigan Department of Health and Human Services)

(855) 444-3911 (24 hours)

Crisis intervention for the abuse or neglect of children or adults. Connects to Children’s Protective Services and Adult Protective Services, which investigate allegations of abuse, neglect or exploitation, and provide protection to the vulnerable. michigan.gov/dhs (click on Adult & Children’s Service, then click on Abuse & Neglect)


(734) 995-4949

12-step support group for families and friends of alcoholics. Eighteen meetings to choose from. afgdistrict5.org

Alcoholics Anonymous

Meeting Locator Helpline: (734) 482-5700 (9 a.m.-11 p.m. daily), Office: (734) 482-0707

2727 Fernwood, Ann Arbor 48104 (church annex)

12-step support groups for anyone who desires to stop drinking. Call or visit website for in-person and Zoom meeting schedule. office@hvai.org, hvai.org

American Red Cross 24-Hour Emergency Services

(305) 644-1200 (24 hours)

Emergency assistance. Food, shelter, clothing, and mental and health services for disaster victims; worldwide communication links to military personnel regarding immediate family emergencies. International tracing and contact services to those affected by disasters and war. redcross.org/local/michigan/get-help.html

Ann Arbor Fire Department

Emergency: 911. Nonemergency dispatch: (734) 793-0911

Stations at 111 N. Fifth, 2130 Jackson, 2415 Huron Pkwy., 1946 Beal, & 1881 Briarwood Cir. fire@a2gov.org, a2gov.org/fire

Ann Arbor Office of Emergency Management

(734) 794-6980

Coordinates all City of Ann Arbor emergency planning for weather-related and other disasters, maintains an emergency operations center, conducts emergency preparedness training and operates a citywide storm/tornado warning siren system. a2gov.org (search for Emergency Operations).

Ann Arbor Police Department

Emergency: 911. Nonemergency dispatch: (734) 994-2911 (24 hours)

301 E. Huron


Childhelp National Child Abuse Hotline

(800) 422-4453 (24 hours)

Confidential crisis intervention for children, caregivers, and those legally required to report child abuse. Referrals to emergency, social, and support services. Information on abuse and parenting issues. Interpreters in 170 languages available. childhelp.org

City of Ann Arbor Utilities

(734) 794-6320. For emergencies after business hours: (734) 994-2840 (water treatment plant)

Handles emergency repairs, water main breaks, sanitary sewer backups, stormwater flooding, and other issues. Hydrant issues or flooding issues can also be reported via the website listed, or via A2 Fix It mobile app. a2gov.org/a2fixit