Emergency Services
For urgent-care clinics, see the Health Care section.
Related Topics
Emergency 911
For emergencies in Ann Arbor and all of Washtenaw County, dial 911. This emergency number connects callers with the nearest police communications center or Washtenaw Metro Dispatch. These centers are linked directly to Huron Valley Ambulance and to local fire departments. After dialing 911, give the dispatcher the location and nature of the emergency, and your name and phone number. Do not hang up until after the dispatcher does.
Abuse and Neglect Hotline (Washtenaw County Protective Services, Michigan Department of Health and Human Services)
(855) 444–3911 (24 hrs.)
Crisis intervention for the abuse or neglect of children or adults. Connects to Children’s Protective Services and Adult Protective Services, which investigate allegations of abuse, neglect, or exploitation, and provide protection to the vulnerable. michigan.gov/dhs (click on Adult & Children’s Service, then click on Abuse & Neglect)
Al-Anon/Alateen
Alcoholics Anonymous
2727 Fernwood (church annex; AA is not affiliated with any religious/political group)
Meeting locator helpline: (734) 482–5700 (9 a.m.–11 p.m. daily)
Office: (734) 482–0707
12-step support groups for anyone who desires to stop drinking. Call or visit website for in-person and Zoom meeting schedule. office@hvai.org, hvai.org
American Red Cross 24-Hour Emergency Services
(305) 644–1200 (24 hrs.)
Food, shelter, clothing, and mental and health services for disaster victims; worldwide communication links to military personnel regarding immediate family emergencies. International tracing and contact services to those affected by disasters and war. redcross.org/local/michigan/get-help.html
Ann Arbor Fire Department
Emergency: 911. Nonemergency dispatch: (734) 793-0911
Stations at 111 N. Fifth Ave., 2130 Jackson Rd., 2415 Huron Pkwy., 1946 Beal, and 1881 Briarwood. fire@a2gov.org, a2gov.org/fire
Ann Arbor Office of Emergency Management
111 N. Fifth Ave
(734) 794–6961
Coordinates all City of Ann Arbor emergency planning for weather-related and other disasters, maintains an emergency operations center, sends emergency alerts to registered users, conducts emergency preparedness training, and operates a citywide storm/tornado warning siren system. oem@a2gov.org, a2gov.org (search for Emergency Operations)
Ann Arbor Police Department
301 E. Huron
Emergency: 911. Nonemergency dispatch: (734) 994–2911 (24 hrs.). a2gov.org/police
AT&T
(800) 288–2020 (24 hrs.)
Use this number to report downed phone lines, unburied cables, or exposed wires. Chat feature available on website. att.com/contactus
Childhelp National Child Abuse Hotline
(800) 422–4453 (24 hrs.)
Confidential crisis intervention for children, caregivers, and those legally required to report child abuse. Referrals to emergency, social, and support services. Information on abuse and parenting issues. Interpreters in 170 languages available. childhelp.org
City of Ann Arbor Utilities
301 E. Huron, 1st fl. (Larcom City Hall)
(734) 794–6320
For emergencies after business hours: (734) 994–2840 (water treatment plant)
Handles emergency repairs, water main breaks, sanitary sewer backups, stormwater flooding, and other issues. Hydrant issues or flooding issues can also be reported via the website or the A2 Fix It mobile app. a2gov.org/a2fixit
