Emergency Services

For emergencies in Ann Arbor and all of Washtenaw County, dial 911. This emergency number connects callers with the nearest police communications center or Washtenaw Metro Dispatch. These centers are linked directly to Huron Valley Ambulance and to local fire departments. After dialing 911, give the dispatcher the location and nature of the emergency, and your name and phone number. Do not hang up until after the dispatcher does.

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AI-Anon/Alateen

(734) 995–4949
12-step support group for families and friends of alcoholics. For in-person and Zoom meeting schedules, see hvai.org.

Alcholics Anonymous

2727 Fernwood (church annex; AA is not affiliated with any religious/political group) • Meeting locator helpline: (734) 482–5700 (9 a.m.–11 p.m. daily) • Office: (734) 482–0707
12-step support groups for anyone who desires to stop drinking. Call or visit website for in-person and Zoom meeting schedule. office@hvai.org, hvai.org

American Red Cross 24-Hour Emergency Services

(305) 644–1200
Disaster assistance, including food, clothing, temporary shelter, personal care items, mental health assistance, financial aid, and health services. Reunifies loved ones separated by emergency, war, or natural disasters overseas. The Hero Care Network provides emergency communications to active duty service members during emergencies at home. redcross.org/local/michigan/get-help.html V

AT&T

(800) 288–2020 (24 hours)
Wireless network, cell phone, digital television, internet, and landline services. Call to report downed phone lines, unburied cables, or exposed wires. To check service outages in your zip code, visit att.com/outages

Childhelp National Child Abuse Hotline

24-hour line: (800) 422–4453
Phone, text, or live chat on website. Confidential crisis intervention for children, caregivers, and those legally required to report child abuse. Referrals to emergency, social, and support services. Interpreters in 170 languages. childhelp.org

City of Ann Arbor Utilities

301 E. Huron (Larcom City Hall), 1st fl. • (734) 794–6320 • For emergencies after business hours: (734) 994–2840 (water treatment plant)
Handles emergency repairs, water main breaks, sanitary sewer backups, stormwater flooding, and other issues. Call, report on the website, or use the A2 Fix It mobile app. a2gov.org/a2fixit

Emergency 911

For emergencies in Ann Arbor and all of Washtenaw County, dial 911. Washtenaw County’s 911 Metro-Dispatch provides 24/7 direct dispatching services for law enforcement agencies, fire departments, and emergency medical services throughout the county.

Everbridge Alerts

111 N. Fifth Ave. • (734) 794–6961
Washtenaw County residents can register to receive automated phone messages, texts, or emails about evacuations, flooding, severe weather, gas leaks and chemical spills, boil water advisories, police activity, and other emergencies in the county. Visit washtenaw.org/alerts, then click on Sign Up. washtenaw.org/1124/sheriff

Michigan Medicine Children’s Emergency Services

1540 E. Hospital Dr. (C.S. Mott Children’s Hospital) • (734) 936–4230
24-hour treatment for medical/surgical emergencies and minor/major illness or injuries for people age 20 and under. Medical advice cannot be given over the phone. For medical emergencies, call 911.

Michigan Poison & Drug Information Center

(800) 222–1222 (24 hours)
Provides treatment recommendations, hospital referrals, and follow-up calls for people of all ages facing poison emergencies. When calling, provide the patient’s name, phone number, age, weight, allergies, medications, and symptoms. Have the substance with you during the call to provide its name and time since exposure. poison.med.wayne.edu

Narcan availability

Narcan is a life-saving medication that rapidly reverses an opioid overdose. Free dispensers in Ann Arbor District Library branches, the Ann Arbor Fire Departments and City Hall, and Washtenaw County Health Department. Narcan is also available without a prescription at all major pharmacy chains. washtenaw.org/1837/naloxone

Ozone House

24-hour crisis line: (734) 662–2222 (call or text) • Youth Center: 1600 N. Huron River Dr., Ypsilanti • Drop-in center: 102 N. Hamilton, Ypsilanti, (734) 485–2222
Free, confidential support for youth and families in crisis, including homelessness, suicidal thoughts, and family conflicts. Short-term shelter, support, and programs for ages 10–17; longer-term housing and support for ages 17½–24. ozonehouse.org V

SafeHouse Center

4100 Clark • 24-hour helpline: (734) 995–5444 (translation available) • Business line: (734) 973–0242
Free and confidential services to survivors of intimate partner (domestic) violence and survivors of sexual assault, who live or work in Washtenaw County. Services include individual and group support, legal advocacy & Personal Protection Orders, and emergency shelter. safehousecenter.org V

Salvation Army

100 Arbana • (734) 668–8353
Emergency help with past-due utilities bills. Food pantry hours: Tues. & Thurs. 9:30–11:45 a.m. & 1:15–3 p.m. Call for appointment. V

The Trevor Project

24-hour lifeline: (866) 488–7386 • Text: START to 678–678 • Live chat on website to reach crisis counselor
Free & confidential suicide prevention and crisis intervention lifeline for gay, lesbian, bisexual, transgender, queer, and questioning people up to age 25. Affirming, online community of LGBTQ+ youth on TrevorSpace (trevorspace.org). thetrevorproject.org/get-help V