Emergency Services
For emergencies in Ann Arbor and all of Washtenaw County, dial 911. This emergency number connects callers with the nearest police communications center or Washtenaw Metro Dispatch. These centers are linked directly to Huron Valley Ambulance and to local fire departments. After dialing 911, give the dispatcher the location and nature of the emergency, and your name and phone number. Do not hang up until after the dispatcher does.
Related Topics
Abuse and Neglect Hotline (Washtenaw County Protective Services, Michigan Department of Health and Human Services)
(855) 444–3911 (24 hours)
Connects to Children’s Protective Services and Adult Protective Services, which investigate reports of abuse, neglect, or exploitation, and provide protection to vulnerable children and adults. michigan.gov/mdhhs/adult-child-serv/abuse-neglect
Alcoholics Anonymous
2727 Fernwood (church annex; AA is not affiliated with any religious/political group) • Meeting locator helpline: (734) 482–5700 (9 a.m.–11 p.m. daily) • Office: (734) 482–0707 (Mon.–Fri. 1–6 p.m.)
12-step support groups for anyone who desires to stop drinking. Call or visit website for in-person and Zoom meeting schedules. [email protected], hvai.org
American Red Cross 24-Hour Emergency Services
(305) 644–1200
Disaster assistance, including food, clothing, temporary shelter, personal care items, mental health assistance, financial aid, and health services. Reunifies loved ones separated by emergency, war, or natural disasters overseas. The Hero Care Network provides emergency communications to active duty service members during emergencies at home. redcross.org/local/michigan/get-help
Ann Arbor Fire Department
In an emergency, call 911 • Nonemergency dispatch: (734) 994–2911 • General information: (734) 794–6961 • Stations at 111 N. Fifth Ave., 2130 Jackson Ave., 2415 S. Huron Pkwy., 1946 Beal, and 1881 Briarwood Cir.
[email protected], a2gov.org/fire
Ann Arbor Office of Emergency Management
111 N. Fifth Ave. • (734) 794–6961
Coordinates all city emergency planning for weather-related and other disasters; maintains an emergency operations center; sends emergency alerts; conducts emergency preparedness training; and operates a citywide storm/tornado warning siren system. [email protected], a2gov.org/fire/emergency-management
Ann Arbor Police Department
301 E. Huron St. • In an emergency, call 911 • Nonemergency dispatch: (734) 994–2911 (24 hours) • General information: (734) 794–6920 • Confidential tip line: (734) 794–6939
[email protected], a2gov.org/police
AT&T
(800) 288–2020 (24 hours)
Call to report downed phone lines, unburied cables, or exposed wires. To check service outages in your zip code, go to att.com/outages
Childhelp National Child Abuse Hotline
24-hour line: (800) 422–4453 (call or text HELP) • Live chat on website
Confidential crisis intervention for children, caregivers, and those legally required to report child abuse. Referrals to emergency, social, and support services. Interpreters in 170 languages. childhelp.org
City of Ann Arbor Utilities
301 E. Huron St., 1st fl. (Larcom City Hall) • (734) 794–6320
Emergencies after business hours: (734) 794–6426 (water treatment plant). Handles emergency repairs, water main breaks, sanitary sewer backups, stormwater flooding, and other issues. Call, report on the website, or use the A2 Fix It mobile app. a2gov.org/a2fixit
Critical Incident Stress Management (CISM) and Traumatic Events Response Network (TERN) Team
Call Washtenaw Metro Dispatch, (734) 994–2911 (24 hours), and request a CISM/TERN response
Mental health–related crisis intervention for survivors of natural disasters, accidents, violent crimes, or other traumatic events. washtenaw.org/1566/critical-incident-stress-management
DTE Energy
Home power outages or downed power lines: (800) 477–4747. Natural gas emergencies, leaks, or smells: (800) 947–5000
Report service problems online at outage.dteenergy.com. Interactive outage map: outage.dteenergy.com/map
Emergency 911
For emergencies in Ann Arbor and all of Washtenaw County, dial 911. The county’s 911 Metro Dispatch connects callers to law enforcement agencies, fire departments, and emergency medical services throughout the county.
Emergency Food Program (Catholic Charities)
815 Taylor (Northside Community Center) • (734) 662–4462
Distributes groceries and personal care items to low-income families and individuals on a monthly and/or emergency basis. Also provides assistance applying for food benefits and provides referrals to outside agencies for other critical services. Tues. 2–5:30 p.m., Thurs. 10 a.m.–2:30 p.m. ccwcwashtenaw.org/ccwc-food-pantry U
Everbridge Alerts
111 N. Fifth Ave. • (734) 794–6961
Provides automated alerts by phone, text, or email about evacuations, flooding, severe weather, gas leaks and chemical spills, boil water advisories, police activity, and other emergencies to residents of Washtenaw County. Go to washtenaw.org/alerts, then click Sign Up. washtenaw.org/1124/sheriff
Housing Access for Washtenaw County
(734) 961–1999 (Mon.–Fri. 8:30 a.m.–5 p.m.)
Single point of entry for all county shelters. For Washtenaw County residents who face eviction, are in need of security deposit support, owe back rent, are experiencing homelessness, or have no ongoing place to stay. [email protected], housingaccess.net
Michigan Poison & Drug Information Center
(800) 222–1222 (24 hours)
Provides treatment recommendations, hospital referrals, and follow-up calls for people of all ages facing poison emergencies. When calling, provide the patient’s name, phone number, age, weight, allergies, medications, and symptoms. Have the substance with you during the call to provide its name and time since exposure. poison.med.wayne.edu
Narcan availability
Narcan is a life-saving medication that rapidly reverses an opioid overdose. Free dispensers in Ann Arbor District Library branches, City Hall, Ann Arbor Fire Department stations, and Washtenaw County Health Department. Narcan is also available without a prescription at all major pharmacy chains. washtenaw.org/1837/naloxone
Narcotics Anonymous
(800) 230–4085
12-step support group for people with substance abuse problems. Meetings every day in and around Ann Arbor. [email protected], michigan-na.org/washtenaw-area
Ozone House (Food, Housing, & Assistance)
24-hour crisis line: (734) 662–2222 (call or text) • Youth Center: 1600 N. Huron River Dr., Ypsi • Drop-in center: 102 N. Hamilton, Ypsi, (734) 485–2222
Free, confidential support for youth and families in crisis, including homelessness, suicidal thoughts, and family conflicts. Short-term shelter, support, and programs for youth ages 10–17; longer-term housing and support for youth ages 17½–24. ozonehouse.org
Pittsfield Police Department
6227 W. Michigan Ave. • In an emergency, call 911 • Nonemergency dispatch: (734) 822–4911 (24 hours) • Confidential tip line: (734) 822–4958
[email protected], pittsfield-mi.gov/310/police-department
Pollution Emergency Alerting System (Michigan Department of Environment, Great Lakes, and Energy)
Environmental emergency hotline: (800) 292–4706 (24 hours)
Call to report the release or potential release of oil, radioactive materials, or hazardous chemicals into the air, land, or water. michigan.gov/egle/contact/environmental-emergencies
SafeHouse Center
4100 Clark • 24-hour helpline: (734) 995–5444 (translation available) • Business line: (734) 973–0242
Free and confidential services to survivors of intimate partner (domestic) violence and survivors of sexual assault, who live, work, or were assaulted in Washtenaw County. Services include individual and group support, legal advocacy & assistance (including Personal Protection Orders), support groups, and emergency shelter. safehousecenter.org
Staples Veterans’ Hope House (Salvation Army)
3660 Packard • Housing Access: (734) 961–1999
Emergency shelter for up to 11 veterans with emphasis on transition to permanent housing. No meals. centralusa.salvationarmy.org/washtenaw/provide-housing
State Emergency Relief Program (Michigan Department of Health & Human Services)
22 Center, Ypsi • (734) 481–2000
Provides help to individuals and families for emergencies that threaten health and safety, including heat/utility shutoffs and eviction. Mon.–Fri. 8 a.m.–5 p.m. michigan.gov/mdhhs/assistance-programs/emergency-relief
The Trevor Project
24-hour lifeline: (866) 488–7386, text START to 678678, or live chat on website to reach a crisis counselor
Free & confidential suicide prevention and crisis intervention lifeline for gay, lesbian, bisexual, transgender, queer, and questioning people up to age 25. Affirming, online community of LGBTQ+ youth. trevorspace.org
Trinity Health Emergency–Ann Arbor Hospital
5301 McAuley, Ypsi • (734) 712–3000
24-hour emergency care. trinityhealthmichigan.org/location/trinity-health-emergency-ann-arbor-hospital
Trinity Health IHA Recovery Medicine
5333 McAuley, Ypsi, ste. 5011 • (734) 712–5017
Focuses on assessing, treating, counseling, and providing referrals for all addictions, including but not limited to substances such as opioids, opiates, tobacco, and alcohol. bit.ly/TrinityA2recovery
U-M Division of Public Safety and Security
1239 Kipke • Administration: 109 E. Madison • (734) 763–8391 • In an emergency, call 911 • Nonemergencies: (734) 763–1131 or text 377911 (24 hours) • Anonymous tip line: (800) 863–1355
DPSS conducts all U-M police and security operations. [email protected], dpss.umich.edu
U-M Health Emergency Department
1500 E. Medical Center Dr. • (734) 936–6666
24-hour emergency care. uofmhealth.org/medical-services/emergency-and-trauma
U-M Health Psychiatric Emergency Services
1500 E. Medical Center Dr., fl. B1, rm. A240 • (734) 936–5900 (24 hours) • Suicide & Crisis Lifeline: 988 (call or text)
24/7 treatment for people of all ages facing psychiatric emergencies. Suicide and emotional crisis intervention by phone or walk-in. Enter through U-M Health Emergency Department entrance. uofmhealth.org/medical-services/emergency-mental-health-and-psychiatry
U-M Health Children’s Emergency Services
1540 E. Hospital Dr., 2nd fl. (C.S. Mott Children’s Hospital) • (877) 475–6688
24-hour emergency care for medical/surgical emergencies and minor/major illnesses or injuries for youth up to age 20. mottchildren.org/conditions-treatments/ped-emergency-service
U-M School of Dentistry Emergency Clinic
1011 North University • (888) 707–2500
Emergency dental treatment. Call for appointment and fees. Mon.–Fri. 8 a.m.–5 p.m. dent.umich.edu/patients, dent.umich.edu/emergency-dental-services
Washtenaw County Emergency Operations Center
General information: (734) 222–3911
Coordinates disaster preparation, response, and public information about dangerous weather, hazardous material response, or any large-scale emergency. Emergency Alert System links to all radio and television stations. washtenaw.org/emergencyservices
Washtenaw County Sheriff’s Office
2201 Hogback • In an emergency, call 911 • Nonemergency dispatch: (734) 994–2911 (24 hours) • General information: (734) 971–8400 • Incarcerated individual information: (734) 585–7247
The sheriff provides local police services in parts of the City Guide area, including Ann Arbor, Freedom, Lodi, Scio, and Superior townships. [email protected], washtenaw.org/1124/sheriff
Xfinity/Comcast
2915 Oak Valley, ste. B • (800) 934–6489
Sales, pickup, and returns for Comcast’s Xfinity phone, cable television, and high-speed internet. Chat online at xfinity.com/support or schedule a callback at xfinity.com/support/schedule-callback.