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Unemployment Eases



That's the way it worked out for Gillespie at Teleperformance. "I have no knowledge of technology. I started in tech support, but I had difficulty with that--I'm over fifty, [and] I'm usually the customer calling in for assistance." She asked if she could move to "return merchandise authorization," and that's where she is now, working an afternoon shift from 4 p.m. to 12:30 a.m.

Despite the hours, Gillespie says she's "really happy to be back in the workforce again. It's awesome. I have no interest in leaving."


This article has been edited since it appeared in the April 2013 Ann Arbor Observer. The month when unemployment reached 4.3 percent has been corrected.    (end of article)

[Originally published in April, 2013.]

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