The Honesty Policy
The Michigan Model still has critics--but it's been so successful it's about to go national.
It begins with a mistake. A doctor botches an operation, misses something on an MRI, or fails to make a diagnosis. Medical lawsuits are nothing new. Doctors are human. They make mistakes, and injured patients expect to be compensated. But since 2001, the University of Michigan Health System has been taking a radically different approach to these inevitable