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Friday October 20, 2017
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See, Click, Fix

County potholes? There's an app for that.

by Patrick Dunn

From the June, 2017 issue

Washtenaw County road maintenance issues may now be reported online using the same system the city of Ann Arbor implemented in 2014. The city's A2 Fix It Web page and app use a platform developed by Connecticut-based SeeClickFix, which is also used in Ypsilanti and Detroit. Washtenaw County Road Commission spokesperson Katie Parrish says the new WCRC Fix It service is partially replacing "a mostly paper-based process," bypassing phone dispatchers to send repair requests directly to the appropriate foreman.

Residents can report issues, track repair progress, and see feedback from the county online at wcroads.org/report or by downloading the WCRC Fix It mobile app. Parrish says that 17 percent of the 1,090 service requests received in the first three months of 2017 came from the website, and 11 percent from the app. A favorite topic: potholes.    (end of article)

[Originally published in June, 2017.]

 



 
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