Renewing St. Joe's
In the old hospital, Stokes says, about seventy-five percent of patients surveyed said they would recommend the hospital to friends and family members. Since the opening of the East Tower, "we are now consistently in the top decile," Stokes says--that is, more than 90 percent say they would recommend St. Joe's.
Besides being efficient and easy to maintain, it seems, patients love the renewed hospital. For all the strains, that's likely to give St. Joe's an advantage over the U-M Hospitals and other competitors for years to come. Tocco and Rhine appear to have spent that $294 million well.
[Originally published in January, 2010.]