After eighteen months, CVS promises to update its signs.
by Tim Athan
From the July, 2017 issue
Twenty-four-hour pharmacies are an endangered species locally--not one remains in Washtenaw County. But if you hadn't known that the pharmacy at the northside CVS closes at night, you're not alone. Though the store hasn't filled a late-night prescription since January 2016, until last month, its telephone recording still proclaimed it "your 24-hour pharmacy on Green Rd." And eight of the nine times "24 Hours" appears on the store's signs, "Pharmacy" appears adjacent to it.
An Observer reader emailed that when she asked the pharmacy staff about the misleading signage, they "said they themselves have been begging the national office to change their sign, but no one has paid attention. I asked why they didn't just cover up the '24-hour' signs out front? They said they can't do that either without permission of the national chain.
"A pharmacy employee then gave me the local number of their boss, as I said I'd like to talk to her about this. However, her phone always says 'mailbox full' and I cannot reach her."
When the Observer tried to reach the boss in June, she had still not emptied her mailbox. A manager who answered the store line said "I'd appreciate it if you don't feature me in your piece," and hung up.
A rep from the corporate office was more responsive. He got the telephone announcement corrected immediately--and later emailed that "following an internal review we are going to make changes to the outdoor sign at the store."
[Originally published in July, 2017.]
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