Weekends and breakfasts at Frank's are still busy. But the weekday lunch hour has taken a hit since Panera Bread opened a few blocks away last March.
Poulos's children think it's time for him to wrap it up. But there are five years left on his lease, and he aims to honor it.
Away from work, Poulos enjoys watching the Greek channel on satellite TV plus U-M and Detroit sports and spending time with his eight grandchildren, six of whom live in the area. But while retiring would mean more time with them, it would mean leaving his extended family--Frank's customers.
"They love me, and I love them," he says. "Without them, I have nothing."
If need be, though, Poulos can practice tough love. Once a customer walked out of Frank's without paying, Williams recalls, and her father ran out after him--only to slip and break his arm.