More than 8,500 low-income county residents get health care coverage through WHP. With the advent of the Affordable Care Act, almost all of them will move into the expanded Medicaid program.
WHP sent members letters asking them to come in to talk about the change. Despite the crush, Rabinowitz's well-prepared staff (including a couple of temporary hires) saw most people within an hour.
That's impressive, because after months of infighting, the state legislature only decided to expand Medicaid in August, less than two months before Obamacare's October 1 start date. But Rabinowitz hadn't waited. She'd already put the staff through required online training--a sort of walk-your-way-through-Obamacare class--to help WHP members make the transition.
Some participants were sad to leave the well-regarded program. "These people have been wonderful," says a thirty-seven-year-old beautician who, with her child, has been on the plan for four years. "They do their jobs and try to help you."